👋 About Me
Hi! I’m Josh, and welcome to my homepage!
I’m a twenty-something year old IT & mechatronics engineer currently working in EdTech as a field support technician.
Outside of my day job, I’m a hobbyist software dev, engineer, home-labber, musician and 3D-printer enthusiast. I primarily use this website as a CV/portfolio of my work but also a space to write about projects that I’m currently working on.
💼 Experience
| Title | Where | Type | Description | Start Date | End Date |
|---|---|---|---|---|---|
| Field Support Engineer | Eduthing Ltd | Full Time | Field Technician visiting customer sites to resolve IT issues and complete project work. Provide hands-on technical support, installations, and maintenance, ensuring each site’s IT environment runs smoothly. Collaborate closely with school IT teams and internal engineers to deliver reliable solutions. | Oct 2025 | – |
| Service Desk Analyst Apprentice (Remote & On-site Support) – Soft Egg Ltd | Soft Egg Ltd | Full-Time (4 days in office, 1 college day per week during apprenticeship) | Progressed from basic computer administration to 2nd-line support, with experience in: Active Directory, Group Policy, MS365/Azure/InTune, DFS, Printix/PaperCut print servers, Hyper-V, PowerShell/Batch scripting, CCTV/ Access Control (such as Paxton Net2), Cisco/Aruba/Alcatel/WatchGuard equipment, Sophos/ESET endpoint protection, and Redstor/Barracuda/Acronis BCDR solutions. Served as sole Service Desk technician for a MAT in Coventry for ~1 year and was their primary source of escalation for issues, before joining a 4-person team dedicated to supporting multiple MATs & federations. I remained the senior engineer for the Coventry MAT, providing them with a point of escalation and dealing with urgent queries. Weekly service visits, commuting from Reading to Coventry for advanced support tasks. Assisted with on-site migrations from on-premises to cloud and hybrid infrastructures. Assisted with AV installations alongside the Installs team. | Jan 2023 | Oct 2025 |
| Network Engineer – Level 4 | PrimaryGoal | Apprenticeship | Higher National Certificate. Apprenticeship via PrimaryGoal. Received: Pass for AM1, Distinction in my AM2 professional discussion, awarded with an overall grade of a Merit. As part of completing this apprenticeship, I am now planning on completing a CompTIA Network+ exam. | Jan 2023 | Jun 2025 |
| JL Installs | JL Installs | Part-Time | AV, Data Cabling, CCTV and Smart Tech Installs – focused on scheduling, network design and install of network and security equipment. | Sep 2020 | Oct 2025 |
| Software Developer | Waters Ltd | Contract | During COVID, I developed a suite of tools to process data from tickets, then perform database lookups to extract support contract info and then construct email responses. | Aug 2019 | Oct 2022 |
🏆 Certifications
| Certification | Type | Date Received | Date of Expiry |
|---|---|---|---|
| RIT Tech Certified Technician (Find me on the public register) | Computing Certification | July 2025 | July 2028 |
| MBCS (Member of the BCS) | Computing Certification | July 2025 | July 2026 |
| IFATE Level 4 Network Engineer (ST0127) | Higher-level apprenticeship / HNC | June 2025 | – |
| Driver’s License (Manual) | Full UK Driving License | Sep 2022 | – |
| Computer Science, Business Studies (BTEC), Photography | BTEC & A-Levels | Aug 2022 | – |
| Core Subjects – Passed Computer Science, Business Studies & Design Technology. | GCSEs | Aug 2020 |
Josh Face 